Youth Tech - Returns & Exchanges Policy

(Last Updated:  9 /4/2025)

1. Eligibility

• Return/exchange requests must be made within 14 days of delivery.
• Items must be:
  • Unused, undamaged, and in original packaging.
  • Accompanied by a valid proof of purchase (order number/receipt).

2. How to Initiate

1. Contact Us: Email  [email protected]  with:
   • Order number
   • Photos of the product(s)
   • Reason for return/exchange
2. Authorization: We’ll provide a Return Authorization Code and instructions.
3. Ship Back: Send the item(s) to our center using a tracked shipping method.

3. Return Shipping Costs

• Customer covers return shipping unless the item is:
  • Faulty (defective/wrong item received).
  • Damaged during transit (report within 48 hours of delivery).

4. Processing Time

• Refunds: Issued within 5 business days after we receive and inspect the item.
• Exchanges: New item shipped within 3 business days of approval.

5. Warranty Claims

• For 18-month warranty coverage (manufacturing defects):
  • Contact Etisal directly at [Etisal Contact Info].
  • Provide your Youth Tech purchase receipt.

6. Non-Returnable Items

• Opened earbuds/headphones (hygiene reasons).
• Activated software/licensed products.
• Items damaged due to misuse or negligence.

7. Contact Us

📧  Email:  [email protected]